Absolutely appalling service from poorly trained staff who seem more interested in miss-quoting law than in offering a good customer experience, they try to insist that an autistic boy has to personally go in with the parents just to collect a repaired set of glasses, the person claiming to be in charge Vicky was un-professional and poorly trained as where her staff who seem to be more obsessed with selling add-on’s and trying to quote retail law inaccurately. I notice a Specsavers website full of complaints seems well populated, on this experience I can see why, I have asked to remove all four of us from the store as I will not attend here again.