I have had two appointments cancelled with the excuse that they had an "emergency." I had text messages reminding me of my appointment and even a phone call the day before to make sure that I was going to keep the appointment. I arrived ten minutes early and was told there was an "emergency" and that I would have to wait for 30 to 40 minutes (which in my experience is more like an hour.) I had made a special journey and taken time off work to be there so I asked them why they didn't let me know to save me the wasted time and time off work but they couldn't give me an answer. This has happened twice with exactly the same excuse so they are obviously lying to cover up their incompetence. I recommend to use The Specs Place which is just a little higher up the road but much more professional and reliable. I will never be using Specsavers again.