Had an eye test last July, paid well over£400 for them, happy with my choice although on second”free pair” the lenses seemed stronger but haven’t worn those much. There was a quibble with the manager at the time as my husband also got new specs(again at £400plus) they insisted he had to pay an extra £5 because he asked for a different case. However the black coating on my Balmain frames started to flake off this April, I couldn’t get into the shop because of COVID and the branch was closed anyway, today, 17th July I went back, a member of staff looked at my frames and said it looked like normal wear and tear and would speak to the manager, she came back and said they were out of warranty so all they could do was offer me a golden ticket for a half price new pair as these were now obsolete! How can that be right, surely the goods aren’t of merchantable quality if they don’t last the 2 years to my next eye test. Walked out in disgust, never going back there again, neither is my husband, Mother, Son or Daughter. Non existent customer service, a charmless enterprise.