Visited the Mansfield branch yesterday for a young family members eye test. It was absolutely packed every work station had a customer. Did not see any employee wearing face shields only the normal blue type. Considering how close both parties were sitting I was concerned and if we were not there due to an eye problem I would have left. I have a serious health condition so could not go in. Waited outside 15 minutes over the appt time. In all the appt took 2 HOURS! The worst Covid violation happened when trying frames at the end. The operator placed the tried frames back on the rack without sterilising them which was inexcusable. A different operator was heard to say to an older customer “pass them to me after trying and I’ll clean them”. Why has the manager not made that an absolute rule to all staff. Bad experience and will now take her prescription to a covid award optition.