Letter sent to Specsavers waiting an answer. On 6th August 2020 at 8.30am it was my idea to have my single pair of glasses with a more cheaper frame of £69 more than spending £129 and the information previously received from you were enough to make such decision to get at Fitzroy Brunch in Cambridge the single pair of glasses. Unfortunately a very shabby member of your staff as he had the shirt very untidy with no tag’s name acting as manager calling himself as Mr Sha.... said to me that I was coming in the brunch too often and it would take me in the shop if I was prepare to buy something . I called this kind of behaviour the cow boy of the retailing forcing people with abuse behaviour and attitude. Clearly I felt after this arrogant behaviour no particularly happy to deal with the continuity of purchasing the glasses and I left. Is this the way you are training your staff? No I do not think so, so put right now before this element is getting over the concept and philosophy of Specsavers with a more damaging result If requires more details please let me know, I do not think everybody needs to be punished for an element where should not be in the medical retailing at all. Please note that if you buy a prescription glasses at Spec you get one nearly free as 2 for 1, but if you want only a pair of glasses you get 20% discount and here it is not making any sense wondering the value of the frame as the lenses when you can have another for free.