The lens of my 15-month old glasses is damaged. Clearly a question of warranty. First I was told by phone that I get it replaced f.o.c., because, due to lock-down warranty is extended. Next, I get a phone call that I must present my glasses in the Worcester shop. Understandable. There I was told that no warranty extension does exist and I must pay £ 254.00 for a new lense. When I looked sharply at the member of staff, she came immediately up with "we can do it for 50%". That is very questionable customer management at the Worcester branch and the following clumsy and very misplaced argumentation by the store manager was a total waste of my time. What does Specsavers offer others don't do? Nothing. With such customer care, neither my wife nor I have the need to consider Specsavers after many years again