I would give NO stars if i could. I thought i would give Specsavers Burnley a go as it is more convenient for me But OMG what a Major mistake First and Last time!! I have been wearing spectacles over 30 yrs and have Never known anything like it! The staff were rude and obnoxious and i came home and cried every time i had been in the store as i was treated so badly I also ended up paying £230 for One pair of £69 Varifocal spectacles that i simply cannot wear. The Asian gentleman who fit my spectacles had no patience with me and would not listen to me at All, was off hand, very abrupt, giving it look here, look there and keep your head still etc, almost shouting at me, he made me feel completely demoralised and stupid No respect what so ever, I am elderly and so i struggle Then when i collected my spectacles they needed adjusting as were a bit loose so a young girl completely bent both the plastic arms out of shape. She has bent them long before they reach behind either of my ears so now they don't fit and has completely ruined them. They throw the varifocal out completely!! She Also refused to listen to me as thought she knew better. No she didn't, I have Never before in my 30 years had my glasses arms bent and ruined in this way, There was no need!! My £69 spectacles cost me £230 for one pair as i need thinning But these have Not been thinned at All!! They are the Thickest Heaviest lenses i have Ever seen and i have been wearing spectacles over 30 years. They are far too painful to wear for even ten minutes. I am a pensioner on a very limited budget and cannot afford to loose this kind of money I have Never known anything like it in my life, my daughter is looking in to who to complain too above the people in this store. Truly Awful experience. I usually use Asda or Tesco where my lenses are Always thin+light, Not buldging out of the frames and who both have friendly, kind and courteous staff. I was willing to pay a bit more just for the convenience But i will Never again go near Specsavers!!