In July /20 i went to specsavers for eyetest as i do biannually. I know i now need reading glasses. Been wearing glasses from a very young age. The frames i was interested in where not even on show in store (Nuneaton branch). Dispenser said she would order them in and give me a call to come in and try them out and choose lense style. I got the call a week later whilst i was driving so could not answer. Later that day i returned the call, which I recognised as the branch number with the local dial code- put me through to a call centre which had no idea about my issue. They said they would get the shop to call me back before the end of the day, because i wanted an over the phone quote for frames and lenses (covid requires an appointment to see shop staff and i felt this was not needed for mearly a price quote). Guess what? Over 4 weeks later im still waiting for that call. Its a good job its only for readers and not my main everyday specs i need to replace. Not happy with the follow up service one little bit! When i took eye test i was in the shop for 1h 15mins and came out wondering why it took so long. With covid, i understood that customers where being fast tracked through the eye tests. 1h 15m is not what i consider fast tracked and if i didnt have to remind staff i had a parking time limit, i would have been in store much longer i believe. Take from this what you desire, but whether i use specsavers in the future- im not so sure. PS. The day before eye test appointment, which i knew already. I recieved an email, a text and a phone call to remind me. The only thing i didnt get was a pigeon with a note attached to its leg!!!