I queued up to collect glasses and then was told to queue in another location to receive my glasses. There was no-one serving customers and when I asked for assistance I was told to wait and to be patient. The lady who saw me at the reception was meant to be the one helping me but she kept seeing to other people so I was being ignored while others were being seen. This is the 3rd time in this branch and every time there has been problems caused either by untrained or unprofessional staff and I recommend customers to go to any other branch as they cannot be as badly trained as the staff at this location. I was told by a male member of staff with earrings in each ear to just leave if I can not be patient, he then when I was complaining about the service told me to 'Shut Up' just loud enough for only me to hear. Then he called the Police as I refused to leave without my glasses that I had already paid for. I had to deal with the embarrassment of 5-6 police coming to the scene for just me.