Specsavers in Bromley do not know what customer service is. They broke my glasses and did not inform they had to be sent back. When they were ready as in last posting had to queue for ages and no one seemed to be monitoring customers who were waiting. Complained about their service and eventually they offered me a pair of reading glasses to the value of the frames I had bought. Lockdown happened and I went back a few months later and they had no record of that offer and revised their offer. Picked a frame which I liked and assistant was about to process order but then I was told I could not have them as they were in the wrong stand. Complained to their head office in Guernsey who were very polite and forwarded my complaint back again to Bromley and still waiting to hear from them but I know I never will.