Thank you for the opportunity to provide a review and feedback. I was pleasantly surprised to find a supply company happy and willing to offer their services to New Zealand. Even more so when I asked if I could pay by direct credit transfer from a UK bank account. I am an ex-pat, who travels a lot (although infrequently to the UK anymore) and would prefer to purchase from within the UK where I know I can access my bank account there to pay for items without paying ridiculous exchange rates or mark-up percentages to importers in the country where I currently am. Although assured I could purchase by direct credit, no details were forthcoming. I purchased some items via credit card as I required the items quickly - attracting exchange rate fees etc. Having shown willingness to purchase from SG, I then asked again for the credit transfer details to which I was informed 'Speed Graphic' had passed my request along to their accounts folks to consider. Despite a follow-up email to inquire if this had been decided on yet (credit transfer from my UK bank account to SG) I have heard nothing back. As I understand, there is no reason or risk in not accepting a direct credit simply because if there is no money in my account, I can't order anything until paid! As I am replacing my existing DSLR filters with the Lee brand of filters for the sole purpose that I can expand the Lee filters at a later date to include a wide angle zoom lens (Nikon 14-24 or Sigma 12-24 - still to purchase) using the same brand, this represents a reasonable purchase for SG; some GBP700-1500. Choosing Lee Filters for their quality (and that they are hand-made in the UK) is a factor in purchase. Paying an additional 20-30% simply for someone else to bring them into the country where I am (NZ at this point) is prohibitive. My review therefore would simply be much better than that I have given if, as promised, I could make my purchase easily in the way I would prefer. There is nothing 'wrong' with the service I received - CC payment, shipping, delivery (in a very safe and protected manner I should add) - and in fact was prompt and efficient. However, my rating is lower because I understood I could make a purchase AND I could make this purchase in a way that best meets the service I require. Great! Except, the service hasn't matched promised expectations so unfortunately the "Normal" is reflective of any company I can purchase from online and is no incentive for me to show continued 'shop' or brand loyalty to SG. I'm not being vindictive (eg poor or very poor rating) nor am I promising million dollar accounts; it is all purchases for personal use and replacement of items through wear and tear. But, had I been told simply I couldn't use credit transfer I would either have purchased via Paypal or through another supplier. The ball is now in Speed Graphic's court. If you want my purchase great, please let me know; if not...that's fine too...loyalty is a two-way street.