Whilst the B&W filter that I ordered did arrive and was as per the order, it took some 6 weeks rather than the advertised 3-5 days and the only response to explain the delay was after 3 weeks or so after I initiated a request of Speed Graphic. The delay was acceptable, but the lack of communication was not. An initial email would have been sufficient to say it had been ordered from B&W and then another a couple of weeks later to say that Speed Graphic were still awaiting the filter. If the communication had been there from the beginning, despite the delay I would have rated Speed Graphic as Good as a minimum