I don't like writing negative reviews but, on this occasion, I feel I have to because I'm not happy at all with the service I have received from Speedyhen and feel badly let down by them. My reasons for this are as follows: 1) During my time as a customer, I placed five orders with Speedyhen and three out of the five orders arrived with damage. In most cases, it was due to poor packaging on the part of whoever packed the item in the warehouse. 2) Their return procedure takes too long. You have to return a damaged item to them first and then wait until they receive it before any action is taken. This could end up taking a very long time because it leaves you at the mercy of Royal Mail and Speedyhen's own internal procedures. All of which is a massive inconvenience to a customer who has already been inconvenienced by receiving a damaged item. 3) Speedyhen recently sent me a second replacement copy for a damaged item in error. The error was entirely their own fault and was due to a lack of communication within Speedyhen itself, not realising that I had already been sent a replacement copy. As a result, I had to return the second replacement to them which was a huge inconvenience to myself. It was a heavy item and, as I don't drive, was forced to lug the thing down to my local post office in the rain and had to take time out of my day to be able to do this. All for something that was not my fault. All for something that was due to Speedyhen's own error. What appalled me the most was Speedyhen's complete lack of interest or care about the inconvenience they had caused me when I raised the matter with them. Due to the fact that this was their mistake, they could have mitigated things by arranging a courier to pick the item up from my home, saving me a lot of time and effort, or even offering some small recompense, like say a voucher for 5% or 10% off my next order. Just a token gesture to apologise. But no. The response I got made me feel they just didn't care or appreciate the nuisance they had caused me. It seemed all they cared about was getting their item back, rather than the impact their mistake had on their customer. 4) The replies and responses I got from the customer service team felt like they were just paying me lip service. Just giving me platitudes is alright but it doesn't help me when I've been inconvenienced. A customer that's been inconvenienced needs more than just platitudes. They also kept saying they would pass my comments on to higher up within the company but they've said that to me before and things haven't changed, so how can I be expected to feel that this is genuine? The general impression I got from their replies to my complaints was that my custom wasn't valued, that my opinions were not properly taken on board and that they just didn't care how their actions affected me as a person or a customer. Given all this I asked to have my account deleted and it has been actioned. The fact that Speedyhen did this without any attempt to try and dissuade me from leaving says all you need to know about the level of their customer care. It is highly unlikely that I shall ever use Speedyhen again and I recommend that you don't either and take your business elsewhere.