I am writing to express my disappointment with a recent experience I had while traveling with your airline. I have been a frequent domestic flyer, but this incident was one of the worst I have encountered. Firstly, my flight, scheduled for 6:00 AM, was delayed, and there was no prior notification. Despite arriving at the airport at 5:00 AM, neither I nor other passengers received an explanation, nor did the airport manager offer an apology. In fact, I was treated rudely when I tried to inquire about the delay. Secondly, during the boarding process, I was carrying a hand luggage of 6 kg and a laptop bag weighing 3 kg. Instead of advising me to check the luggage in, the staff member seemed more focused on charging me for excess baggage. Even after I requested leniency, given my frequent travel experience where other airlines have been more accommodating, the staff insisted on collecting the excess baggage fee. I find this level of service unacceptable. Encounters like this not only cause inconvenience but also tarnish the reputation of your organization. I urge you to address this issue, as such behaviour will surely affect your loyal customer base. I hope you will take this feedback seriously and ensure that other customers do not face similar issues in the future.