The gift voucher I had was not recognised initially so I had to email them. They replied to ask what the code was so it could be validated but did not reply when I asked if I would have to put the order through again. I waited and then tried again myself. The voucher was indeed acknowledged but I had to find that out for myself. However I was still taken to the pay by card screen so still don't know if I will get my order. It was hard enough to place an order due to the above and as most things were out of stock. Let's see if I get a reply to my latest problem... Nice Christmas present, I must say.