Very poor service from this company and wish I had never used them.
We ordered a satin glass splashback colour matched to our wall colour (Misty Morning). Having received the glass it was clear they had painted it the wrong colour as it didn't match our wall colour at all. We made contact with the company and issued images of the glass panel in place against the wall colour detailing the mistake but they responded asking for the panel to be placed in natural light against the manufacturer paint chart (see attached image). Once submitted they discounted this image stating they thought it was the same when you cross reference between several of the photos I issued.
The image against the colour chart in my opinion shows they have accidently used the paint colour Ilusion and not Misty Morning as ordered.
I understand its an easy to make mistakes but the nasty responses from this company are well below an acceptable standard.
I initially went onto their website to post a review so other people could be warned about this company but I found they only allow reviews from customers they choose and I wasn't allowed to post a review. (Please see screen shot after trying to review) I made a personal request to the review company to be able to post a fair review of my experience after submitting proof of trading with this company.
Do not trust this company!!
I am currently reviewing a course of action with trading standards.
2 years ago
Splashbacks UK has a
4.8
average rating
from
242
reviews
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