Avoid this company. Absolutely no after sales customer service. Hid behind stringent terms and conditions rather than providing any customer service. Literally took my money and ran! I placed an order - date for delivery was due to be after my holiday. They ended up delivering whilst I was on holiday. Builder took receipt and carefully put on our dining table where is sat in its original packaging until we got home. When we got home we opened it (the packaging was all in tact) and were disappointed to find a number of scratches on it. I called and left a message on their voicemail and emailed within 24 hours of opening. There was no response. It transpires they were on Easter shutdown but there was no message on their voicemail to say this, no out of office on their email or any message on their website. I eventually had a response to tell me that in line with their terms and conditions they were not liable for any damage found if not reported within 24 hours of receipt. I explained that I had notified them of the damage within 24 hours of me opening it but they were not interested however did offer me a pot of paint that apparently resolves 90% of issues. The estimated date of delivery had been the week I would have been back from holiday, they sent me an email on the afternoon they despatched it to say that they were despatching it. I hadn't seen this as was packing for the holiday and then went - I was on holiday in an area with no wifi but even if I had of seen it I would suspect it would have been too late to stop despatch as the courier would have collected it. I believe they were rushing to get orders out before their Easter break and somehow I have paid the penalty for their rush job which really doesn't sit right with me. We asked for the paint as could see they were not budging but that didn't arrive. A week later we were told they would arrange to send another one. So another week goes by and eventually the pot arrived. I hurriedly went out to buy a little brush so my husband could finally attempt the repair in the evening. To our horror when he opened it, it was all dried up! By this point we had been waiting nearly a month for a resolution- my husband called and said this was unacceptable and we would like a refund. Lee-Ann, the owner again quoted her terms and conditions and when my husband suggested we may take legal advice she said this had happened lots of times before but her terms and conditions mean that they are not liable. It was becoming more apparent that this is their business model. Customer service is not a feature. They send out goods - if there is anything wrong they don't care as they have your money and know that their terms and conditions have been put to the test "lots" of times and they will not have to pay out! I asked Lee-Ann if she would consider a partial refund as a gesture of goodwill - terms and conditions were quoted again and how was she to know whether or not it was our builder that scratched it. Whatever happened to the customer is always right! She did say she would send another pot of paint. Guess what, it arrived and wasn't completely dried out but was so congealed it wouldn't even go on the brush let alone spread to paint with. So now over a month, no splashback up in our beautiful new kitchen and still no further forward with a resolution. We spoke with our VISA company who were so appalled at the situation but confirmed that the terms and conditions were stringent enough to prevent a claim. We spoke to another splashback supplier during this time for their opinion and they said that given the circumstance they would have replaced the splashback. They were the ones that confirmed the paint pot was dried up and originally we thought we might need to add water or something. We have now had to cut our losses and have ordered a new splashback from him. In the meantime, when I suggested to Lee-Ann that hopefully this was " just one of those jobs" that has gone wrong and that I hoped it wasn't an example of how they usually did business she sent me an email to say, I quote ' I do think the tester pot has arrived and is fine'. She went onto to say ' I would offer to send you another pot-but I have no doubt you will say there is something wrong with that also'!! She basically insinuated I was a lier and there was never once has she apologised for all the things that have gone wrong. Do yourself a very big favour and avoid this company!