Firstly I am yet to receive my splash back. Secondly, I have mentioned this in an email, the lack of communication makes it very hard to get things organised. My kitchen fitter is having to wait on me to get him to come and fit the splash back in order to complete the last bit of tiling. As I said in the email, a rough idea of delivery at the point of order would be helpful. I had to email to chase up my order which, when I finally got a response, said it should be with the courier within two days. A week later, after hearing nothing, I emailed again to be told it had not passed quality control and needed redoing. I appreciate your desire to get everything right, but letting me know it would be a longer wait would be reassuring. As well as a common courtesy. I fully expect I will get a good quality product at some point - I still don’t know when. I do, however, feel that customer care/relations could be improved massively.