As someone who’s worked in the tech and startup environment before, I can understand and get behind a disruptive product not known in the market. Specially when it comes to real estate tech. So when I found Splitero I initially didn’t hesitate. However, I quickly realized how lean in team members they were operating as my loan officer was not very involved in the process. From keeping me up to date, to check-ins to helping me understand how their company and product differed from others in the market etc. My savvy in the tech world helped me do my own research and I relied heavily on the title company for updates. All in all, the process itself was satisfactory. But only because of my already extensive knowledge. I can only imagine the deep frustration other clients must feel who are already weary of tech companies and new products in the market that sound too good to be true. There was a point I wanted to apply for a position just to see if I could help because at its core, Splitero really is a revolutionary company that can change the landscape of home equity as we know it. They just need / needed an emphasis on a customer centric approach to their offering. I may use them in the future because what they offer is still very unique. I just hope the communication between their company and its clients is much better.