I love the concept of reusable packaging for detergents/toiletries, something which hasn't been possible since Body Shop stopped offering refills in their shops in the 80s. I'm not too fussy about a spotless home or my whites being 'whiter than white', but the scent of the products I find rather offputting, particularly the shower gel which I did not reorder. My other criticism is of the pomegranate washing up liquid - again I'm not keen on the scent, I'd prefer something 'fresh' rather than fruit flavours (I've tried the other one but thought I'd try the range) - I followed instructions but it still comes out quite gloopy and I needed to dilute further. I'd love Splosh to succeed, given the lack of facilities for collecting 'hard to recycle' packaging, but am hesitant about recommending because of the above. On the delivery side, there has been the problem (already reported) of the post office not delivering through my (large) letterbox because several boxes were rubberbanded together, probably by them. I've got round this by ordering items a few days apart, but that's more admin for me! On the plus side the customer service is excellent and price is good if you work out the cost per use. Thanks for listening to feedback and keep up the good work! Mary