Spoiled brat is the best! I dont know why everyone complain?! Come one, no company would refund you guys just like that, they have to check and that needs time 2, 3 or 4 days... Try zara or any other shop and you'll see what "aweful" means. The only thing that disappointed me is, when i made an order and theynmade a mistake with a size but to their credit they sent out correct size straight away and collected the other one. -( buuuut still love spoiledbrat! SB I WISH I COULD GIVE YOU 10 stars because you and the customer service deserve it and I have placed aaaaaaloooot of orders Cheers