I have been a great fan of SPOKE and their quality until the last 3 purchases of which 2 went back. My size has not changed, same waist and leg length as recorderd on their system as a customer. The first purchase I sent back were a pair of shorts that were clearly 2 inches bigger around the waist, the order was returned. The second order I sent back were a pair of from the same collection of trousers, their brand name is "LIGHTS". The cut was completely different from the top of the leg to the heel, compared to the other trousers I have bought from them. At least 10 pairs. I recieved a very nice letter of apology and a 15% off voucher. Seemed very good and generous at the time. Its only when you realise that there are 15% off vouchers floating around all the time. I wrote to SPOKE expesssing my dissapointment that in reality the 15% was not an apology as anyone can get these vouchers. The response I recieved back was a standard coporate email telling me how good they are and how they cannot get their cut exactly correct on every occassion and they are the most accurate manufacturer out there. I suggest they look at Charles Twyritt for quality and customer focus. My beef is not about the 15%, its about the arrogance of response and the fobbing off that they are doing me a favour with 15%.