Received a faulty spin bike from them. They are slow to response to emails, rude and repeat themselves by copy and paste even when their answer is not relevant. Went through a whole process of asking to return the faulty bike for a full refund to which they advised it is not faulty and I could only reject under their 14 day cancellations process. To do this, it means I have had to dismantle the faulty bike, then pay £45 to return the bike by courier to which they will deduct money for usage and that the bike can’t be returned back to stock and resold. I have repeated myself countless times that as it is faulty they should cover the return fee and that it cannot be resold to a new consumer as it is FAULTY and needs to be returned back to the manufacturer. Additionally, they have asked for videos of the bike in use to show the faults so they are fully aware it will show signs of use as all of the packaging has been opened to be able to build the bike. Therefore they are trying to cover themselves by all ways possible to not provide a refund or if they do the smallest amount possible. If they do this to you DO NOT accept it. Under the consumer rights act then onus is upon them the retailer to prove the bike is not faulty and not the other way around. Despite my multiple attempts to be amicable and supply them with everything they asked, they are still denying acceptance that the bike is faulty, unusable and that they should be accepting a return and refunding me in full. Avoid the company and avoid purchasing as if you have any problems with the item you’ll end up stuck like me and instead having to go through your bank for a refund. Awful awful company that do not understand UK consumer law.