I bought a multi gym from these guys around 3 - 4 years ago. I thought back then that their customer service wasnt too good but I didnt care much as I was just interested in the Gym arriving like most people. NOW here's the interesting bit, recently a cable snapped and I thought I would phone them up to simply order a new cable set, does that sound normal? I thought so too........ After being kept on hold in a queue for almost 40 mins I was simply cut off. I then emailed to tell them what happened and they promised to call ME.........did they call?.....of course not. I then phoned again a couple weeks later, and told them I needed new cables, and told them my order number and name of gym I purchased.......I was then told they need to check with warehouse and would phone me back.........Did they phone back? ....You guessed it! NO! I then emailed over and told them my experience, I was then asked by Aiden McGlinchey that I needed to provide them with the cable lengths so they could make them......I was confused? I asked why ME the customer needs to desperately try to measure 3 long bendy steal cables for you when YOU sold me the gym!? .....and are STILL selling the SAME gym online right now!! He explained to me (on email) that sometimes parts change on a gym so THATS why I need to try to measure cables etc......I tried asking him to look on record for the year I bought my gym, and surely theres a data on the cable lengths for THAT year? .....Guess what? He didnt reply..........So I then went and desperately tried to measure these cables for him......took me a while because the tape measure wasnt long enough but I got there in the end..........I then phoned them, and this time was not greeted with a "your in a queue" voice, but instead music which can only be described as piano music you hear in a circus for 35 mins!!! I eventually hung up. I then EMAILED my measurements over to Aiden but guess what? ....NO REPLY......I then waited two days, and forwarded the email over to him AGAIN,.........NO reply.........I then waited until the following week and emailed them over AGAIN.........No reply...... Ladies & Gentlemen it seems that Sport & Leisure UK dont like money....Thats right, these cables are around £70 for a full set, yet the employees at Sport & Leisure UK dont care about you once they've sold you a gym!....You see folks, they get commission for selling you brand new gyms, NOT for helping you replace parts etc from the gym you already purchased from them. I would NOT recommend you EVER buy anything from this company! A Shocking display or arrogance and disrespect for the customer here....and as a final note, I told them many times that they are actually displaying the wrong picture for one of the gyms on their website, and that they should fix this or customers could be tricked into buying wrong gym......Have they changed the picture yet?? I'll let you work that one out!