Product arrived very quickly on the day it was supposed to so can’t fault that however when setting up the table after giving it as a gift we found one of the side boards had a crack in it there is also other defects (paint dots smudged, dents in silver edges cues not sanded down properly)but I could look over this! I contacted customer service to see if they could offer some discount so I didn’t have to find someone to take this down 3 flights of stairs and dismantle. I had a very short reply from Aiden in “customer services” and they offered a measly £20 off of a nearly £200 product I wasn’t happy with this so they then sent another short reply which simply read “we can offer £30”. Really!!? I had no other option offered i.e coming to repair or them bringing me another product and setting up so I had no option but to accept begrudgingly but I certainly won’t be buying anything else for our games room from them which I initially was going to and certainly can’t recommend to anyone else ,their after care is non existent! I still hadn’t received a reaponce after 4 days so I sent another email. No response. Chased again today as no reply and no refund. Finally got a response no apology just a refund for the lowsy “good will gesture “ will be back in my account in 7-10 days . Pathetic