I don’t think this company deserves 1 star. EXTREMELY POOR CUSTOMER SERVICE from the manager Alex. I bought a massage bed from their website. I received it and the colours did not match what was on the website and I’m not talking about a few shade off which would be understandable as colours may slightly be different in photos. The colour of the massage bed looked a very light cream almost white in the website photo and I received a massage bed that is of a dark cream almost YELLOW colour (I sent them comparison photos at their request). I was mislead into buying a product which did not meet my needs. They offered me a refund but sending the bed back would be at my cost which I was not happy about as I missed this part in the terms and conditions after reading through it before purchasing in case I needed to return for some unforeseen reason but miraculously it was there this morning when I spoke to them. I spent on average 20 MINUTES ON HOLD WAITING TO SPEAK TO SOMEONE ON MORE THAN ONE OCCASION! My time is money and this took up 2 hours of my clinic time meaning a loss of over £160 worth of treatment and on top of it I have to pay return costs as well as arrange for collection AND i still don’t have a replacement massage bed! ALEX the manager did not possess the skills to deal with customer complaints and resolutions and is therefore unsuitable for this role. I would rather have paid a little extra in my purchase knowing that I would have received an item that I would be happy with from a company who puts their customers first. This has been an UNPLEASANT CUSTOMER SERVICE AND SHOPPING EXPERIENCE !!!