I would give it negative stars if it was an option. How can the UK standards allow a PLC company which claims to be big and have won retailer awards run without and customer service helpline. Telephone helpline does not exist - appalling Ordered treadmill and it arrived broken. Have contacted CS (email option only) and have been advised they will contact the manufacturer. Why contact manufacturer? Item is faulty and its either replace with a new one or a refund. Have asked them for a replacement or refund and no reply since. Waiting for 6 days now for a reply but nothing. Avoid ! Avoid ! Avoid ! Will never ever again buy from this place - even if they are giving away things for a penny.