Wow - so displeased with Sportsbet. Had a winning bet which wasn't paid out. Contacted online - told there was a delay. 30 minutes later contacted again - still a delay. After 50 minutes my original stake was returned to my account. During this period there was a very obvious site upgrade - the whole site view changed. I was then told my bet had been placed after the race started - well no it wasn't. I then raised the issue of the software/website update which may have had an impact on the transaction. Was told there had been no update - Please!!! Lucky I record screens!! Offered to screen share with the poor Indian guy - "no can't do that". After much to and fro got to "online chat" with a supervisor. Again denials about any system upgrade and your bet was placed after the start time. Blind freddy can see that the Sportsbet website has been updated. I hate being lied to and I am now going to take this up in a more concrete and traditional fashion. I have been amazed how poorly this organisation deal with complaints. Pretty much a disgrace.