I was very excited when I got these boots. They are very cute and warm. I received a lot of compliments on them right after I got them. I had only worn them about 10 times and had them less than 3 months. One afternoon I had worn my boots and was working on a project where I was kneeling and the boots must have rubbed against the carpet. I was very sad later to realize that the top layer of the boot actually rubbed off. I paid over $100 for the boots and was hoping for them to last longer than this. I contacted the manufacturer several times with photos and they keep telling me that they can not determine that this is a manufactured defect. A typical boot may get scratched, but the surface layer is peeling away. The manufacturer has offered me a discount towards their store, but I really feel that they should exchange the boot for me. I do love the look and comfort of this boot, but would just know that you have to take extra care not to allow anything to rub up against the surface. Still waiting for a satisfactory solution.