I’ve sat on call with this company for a total of four hours. Spoken to four different customer service representatives. The first rep was awfully rude to the point that I was sobbing by the time I ended the call. He did not help and told me I needed to call a different team. The following day I called, waited 40 minutes to get on a call with an advisor who told me she cannot access my account until I give her 3 pieces of information. Though the previous day the person was able to access my account without any issues. After an hour I am finally able to access my account as it was a “misunderstanding” on her part. Then I get told this is the wrong department. I call another department, they let me know they’ve invoiced me this month for £1700 even though I live in a tiny two bed apartment and I’m rarely home… I give the meter readings and they let me know that the bill will be reduced to £150… which is still insanely high considering the size of my apartment! Not only this they have registered my flat as a business meaning I’m getting charged business tariffs. I won’t be able to get out of this until they change my account. I am informed I need to call back once I receive my new updated bill. So four hours and I am the issue is still not resolved. Saying this company sucks is an understatement.