I have not yet received the power cooker. However, customer service is very deceiving. When placing the order via telephone, the salesman waived all p&h fees except the original $19.99. I also bought the 6-piece copper chef set that turned out to be 1 pan with lid, 1 deeper pan with lid, fry basket, and a flat piece (maybe for steaming). He added a complementary utensil set at no additional cost. End result, according to the salesman, was that I would receive the 10 qt cooker with 3-tier rack and steaming basket, the free copper pan for $159.93 plus $19.99 p&h, the 6 piece copper set at $44.97, and free utensil set (totalling $224.89). He said he could offer the lower price on the 6 piece set and waive any additional p&h charges because I was ordering right now and paying in full. I was suppose to receive an order confirmation via email, but never did. Today I received the 6 piece copper set and understand from you customer service office that tomorrow I will receive the cooker without the free pan unless I want to pay an additional $9.99 for the free pan. I will decide after receiving the cooker if I want to return the entire order and dispute the charge to my credit card company. Its a shame to lose a good customer over a 9" pan. Recommend in the future that your company provide further training to sales associates regarding what they can discount/waive.