My power pressure cooker did not come without a float valve. upon receiving it for a Christmas gift. I called in on new years day and the lady I talked to said they would send it free of charge. 15 days later on 1/15, I called to check on the status of the order. They had no sign of my order. I called in and got the "home Tri-Star" customer service. They told me it was to bad and wanted to charge me $6.99 to ship it. I said no and called back later in the day. I got the customer service office in Ohio. Friendly, great to work with and understanding. However, instead of sending the floater valve gasket, they sent me the lid gasket. I called back today on 1/24, exactly 1 month since I received the cooker. The lady told me to bad and I would have to pay $6.99. I disagreed and told her this was power preassure cookers mistake and I should not have to pay anything for me. She told me she wouldn't do that and was very nasty. Finally she asked what I wanted you to do. I told her replace the part your product didn't come with free of charge and again said we cant do that. My in-laws bought 4 power pressure cookers, and little did we know, they are backed with NO CUSTOMER SERVICE. I now don't know if I can take it back to the place that it was bought because we have waited for 40 days for you to make it right and it wasn't done. I will now have to find a way around the return policy but rest assured you will receive your unit back. I will try other pressure cookers that are similar on the market and will recommend others not to buy this brand because of the poor experience and the companies inability to back there product. Very disappointed and but know that I will make sure that I return it.