I actually called almost 3 weeks ago to ask for a users manual and cookbook since these had not been included with my purchase. Nothing ever came, so I called back this week and was told that there was no record of my request. I asked for a supervisor and after being transferred to one, she asked me where I had purchased my Cooker. I told her Costco and I was told that because it was a discount store, my Cooker wouldn’t have come with these items! Is she crazy or what?! Yes, I think so! I asked to speak to someone else and she put me in the holding queue with no plans to ever have my call answered. The call kept giving the option to hold or leave a message for a returned call. For a very long time. I hung up and used my landline to call back to get someone else. Victor placed my order for the users manual since I have received a confirmation, but I’m not sure my cookbook is being sent. So far, I have been less than impressed with your company’s professionalism and customer service. I did look online for the users manual, but couldn’t find this particular model, PPC772. I asked for these items to be sent via expedited shipping, but was told this could not happen.