My float valve had no rubber ring since i received my cooker i called after finding out through your company on facebook and showing pictures i wanted to figure out about getting a valve even though its crazy the cooker is brand new..i was told i had to pay shipping $6.99 i mean really? I just said i am returning the cooker altogether. After being put on hold several times i was told they can send a new cooker etc..REALLY? FINALLY! i would like to see how the cooker works when its working properly my 30 day trial is expiring so what was the loint of 30 days i am currently waiting for the new cooker to arrive..in a nutshell my experience has not been a good one.