Dreadful experience from Wayne and his team via eBay. Bought an item at auction and was super pleased only to find that the item came with a rather large blemish even though it was sold as new and was highlighted in the description that any blemish would be shown in the listing ( which they weren’t ) Contacted the team and asked for a partial refund due to this damage and the fact I wanted to keep the figure due to it being one I’d wanted for a while. I was quickly met with a reply that said they wouldn’t play any games and offer any partial refunds. They did reluctantly offer to refund me if I returned the item but Wayne would ban me from any further auctions in the future if I chose this method. Remember it’s a statutory right in the UK to return an item within 30 days if damaged so I’m not sure why he thought it was fair to punish me in such a way for wanting to make use of my rights. After speaking to eBay’s agents they advised I was totally in the right to complain as the item had been sold as new and what I received was not deemed new ( due to the large scratch ). Wayne also before blocking me in childish manner decided to mention that if I was to return the item he would be requested a strike against my account via the eBay team. After again speaking to the team at eBay they highlighted that Wayne was not able to do this and he was also wrong instating that it was against the rules to request a partial refund via direct messages. Eventually the agent put a case together highlighting how Wayne was trying to manipulate the outcome of the situation by only offering me the choice to keep the damaged item or return it and face being blocked on any future purchases. Overall I’m disgusted by the approach that was taken directly by Wayne himself. I shall be taking my customs elsewhere in the future which is a-shame as before this I could only rant and rave about the service they provided at SAF.