We had scheduled to be at our summer home when the first delivery date was confirmed. When it was postponed and rescheduled by Starfire, we couldn't be home to accept + inspect delivery. We left a note on the door for Shipwell (see attached), but when they finally arrived it seems they did not even approach the front door and left the unit in the driveway exposed for all to see and to the elements (see attached photos). When we arrived and accepted the fact they our instructions were completely ignored, and peeled over the water logged box, the iron ore powder coating flaked off onto our hands and clothes and moving the fire pit. There is no mention of the patina flaking at all on the Starfire website when we placed the order. The only mention of the iron ore patina transfer leaving stains on permanent surfaces is on the WARNINGS sheet after the unit was purchased and received. From the website we were led to believe there the patina process that accelerated the patina process was "permanent" to the steel firepit - not to our hands, clothes and our new $60k patio. We were so expecting a superior product and are so disappointed with both the product and the service provided. The website stipulates there are "no returns" on this product and, if not, we would like to at least have the option to replace with a Starfire fire pit that doe not have the artificial iron ore coating. Please review and let us know next best steps to resolve this matter. Thank you. A. Gentile