The reason I went through Starfire was the date on which I was promised to have it delivered. I had a big party planned for my 50th and wanted to go with a company that could deliver it a month before the party was planned just to give myself some wiggle room. Now I know the whole Covid Pandemic is an easy excuse these days to blame back orders and there probably is a lot of truth to it. Well the party has come and gone, still I don't have a firepit. The reason for the 1 star is the complete lack of communication and promises that were made when I called in that didn't come to fruition. First of all, your company needs to hire someone to answer the phones. Being on hold for 10+ minutes at a time to only then get a press 1 to get a call back is ridiculous. Maybe give that option sooner if you are not going to have enough staff to reasonably answer the phones within a minute or two. Second, call back the same day, not 3 days later. Third, don't tell me your firepit is going to ship next week unless it is going to ship next week. I was told this 3 times. Do what you say, say what you do and under promise, over perform should be any companies mantra. I own 2 businesses and understand the struggles of having employees perform the way you want them to. Hence, I am spending my time to write this review on your company controlled review process rather than directly on google. Hopefully this reaches management and changes can be made to save future clients from an unsatisfactory experience.