I got several emails with estimated delivery dates which turned out to be wrong. The shipper finally called me with a date that was correct. I shipper also graciously moved the pit to our back patio rather than leaving it at the driveway. However, just before the shipment arrived, I got an email that you were offering a sales price drop on the fire pit, reducing the cost from $2199 to $1999. I called your office to see if I could get a credit or refund on my purchase. However, I never heard back. If you could now provide me with such a credit, I'd be happy to write another positive review.