I ordered my copper Moreno fire pit and lid. They told me it would be a bit before I received it. So I patiently waited, when it came in they called me to tell me they were personally delivering and were on there way that day. I live in oregon I know they are in California and I can’t tell you how much I appreciated them not just throwing on a freight truck and delivering that way, they truly went above and beyond to make sure I got my amazing fire pit in first class condition. Thank you starfire!! The delivery drivers were also very professional, clean, and friendly!! I tipped em well and they started there long road trip back to California from Boring Oregon! I recommend this company highly for you fire pit needs! I will add photos on next review.