Bought a car last year which turned out to have cooling problems, garage accepted the car back without much hassle (they did try resolve the issues but couldn't , turned out to be cylinder head the was at fault), started the unwind process in December 2021, had contact regular with Starline then none for months, no phone calls, no response to my emails, copied in their CEO but still heard nothing, not even a single email from their CEO. 8 months later I get a phone call to say they would be receiving the funds back from the garage and that I'd get an outcome shortly. 2 weeks passed then another email to say it was all sorted and the account was cleared. All in this time I probably sent around 50 emails to them without a single response, the garage were the ones giving me the information so couldn't fault them. Personally I'd stay as far away from Starline as possible, their customer service is useless, their complaints team even more useless, they care only about the money.