Tried to pay a large sum of money off of my finace to bring monthly payments down and was told they needed proof of where the payment came from, I emailed through the proof but nothing was ever enough, my monies is being held in a holding account because it’s not good enough a reason for them to release the payment to pay off the finance! I told them I have sent over everything I can, tried calling to talk and the 1 person I have spoken too was EXTREMELY RUDE & almost feels like he’s telling me I’ve done something wrong!! Tried calling again a few day’s later but always busy! Waiting times over an hour! And tried getting them to understand the reason for me paying off the finance to bring monthly payments down but not good enough, I now can’t get hold of anyone, at the end of this all I’m still paying the usual rate what I was paying monthly and now I’m a large sum of money down! Probably to get as much interest money as possible! ABSOLUTE JOKE OF A COMPANY!