Time and money were wasted due to poor management and unfulfilled promises. I recently had the unfortunate experience of taking a tour with StarTours, and I feel compelled to share my dissatisfaction. While the company’s responses to my concerns might suggest otherwise, my experience was far from what was promised. Here are the main issues I encountered: **Unfair Pricing for Children Under 5:** StarTours insists that their dynamic pricing policy is fair and consistent, but this justification falls flat when you compare it to industry standards. My 4-year-old was charged nearly the same rate as a child aged 6 and up. In Switzerland, for instance, children under 5 often receive free admission or substantial discounts. To give you a sense of comparison: - Titlis charges CHF 70 for children aged 6-18. - The gondola ride to Jungfraujoch is CHF 126 for the same age group. - A round-trip cable car ticket for Glacier 3000 costs CHF 45. - The Golden Pass Scenic Train is CHF 57. Given these examples, it seems unreasonable that my 4-year-old was billed nearly the same as a 6-year-old. I feel unfairly treated. **Monotonous Meals:** StarTours claims to offer a buffet style with a range of dishes, but the reality was far from satisfactory. We were repeatedly served the same meals: “Dal,” “Rice,” “Paneer,” and “Naan.” This limited selection did not qualify as a varied buffet. Furthermore, the quality of food at one location was questionable—there was a stone in my food, and the dining area seemed unsafe. I would like an explanation for the lack of variety and what measures StarTours is taking to ensure food safety and quality. **Inadequate Time Management:** Despite assurances that StarTours reviews itineraries to identify opportunities for improvement, it’s clear that issues remain unaddressed. The schedule was poorly managed, leading to significant dissatisfaction. It’s concerning that even after feedback, no substantial changes have been made. This raises questions about how seriously StarTours takes customer feedback and whether they are genuinely committed to improving their services. **Additional Concerns:** There were several other issues that added to my frustration: - The Eiffel Tower and scenic boat rides in Paris were not included in the initial itinerary, but we were informed about these changes only a day before. Overall, my experience with StarTours was deeply disappointing. I feel that my time and money were wasted due to poor management and unfulfilled promises.