I ordered a area rug on 1-25-21 it was charged to my credit card that exact same day. I called Customer assistance to ask them to change the delivery address to my home not my credit card address. The rug left the vendor on 1-26-21. I called Stein Mart again on 1-26-21, because I noticed the rug was being shipped to the incorrect address. Fatma at Stein Mart Customer Service assured me it was being shipped to the correct address. I continue to follow the shipment and the address was never correct. I called Fatma Mandour everyday to get this fixed and was assured this was taken care of. 2-1-21 while tracking the Fed Ex delivery, I noticed it was changed to "return to sender" instead of my home address. I called again on 2-1-21 and was informed it was being delivered to me. I called again on 2-2-21 to inform them of the return to sender on the Fed Ex tracking and she stated she would call me back and of course never has. Now today is 2-3-21 and I have called them 4 times & sent 4 emails to get a refund on a shipment that has never arrived. Now I am told they have to wait to receive the information form the vendor to refund my purchase. This is the worst Customer Service response, by not returning my calls and informing me of the process to get the refund on my credit card. I will NEVER order anything from this company again.