Their website was faulty it wouldn’t let me add the item to the bag. So I called them & placed my order over the phone. Since it was my first online purchase, I was entitled to 15% discount and also free shipping since my item was over $89. But the associate told me the system won’t let her do both so she only did the discount with shipping charge in one transaction and promised to do the shipping refund on another. I received only the order confirmation email but not the refund one. I called to check & was told it will take few days. Next day I found and email from them saying “your order was cancelled!” When I called I was told item was out of stock! This has never happened before. How come when it was in stock when I made the order & paid for it & got the confirmation already!! I asked to speak with a manager but after ten minute wait, was told they were all busy! Very frustrating & disappointing experience. I will NEVER shop with them again. EVER!