I ordered a product over a week ago and it was guaranteed to be shipped and to me within 5 days and 5 days later I got an email that it was delayed so since it's a gift for Christmas I ordered from their site knowing that it would be there and now it's not I called to cancel they won't let me cancel the order they say that they are not even sure if they have the product and they're getting it from another vendor and haven't heard from that vendor yet and can't tell me anything so I will not be getting the gift by Christmas and I will not be getting a cancellation or return Thanks Steinmart