I ordered something for my mother over a week ago and the reason I ordered from this site is because it had five day shipping guaranteeing it to be here at least a week before Christmas after the 5 days I didn't receive my item I looked online and saw that it was still pending I called the office every day for the last six days and they kept telling me it would be shipped out that night and to call back the next day if it wasn't finally today they told me they weren't sure if they had the product and we're trying to get it from an outside vendor and that vendor hadn't shipped or responded yet so I asked for cancellation so I could get the gift from somewhere else in time by Chris State old me they would not cancel and told me they couldn't tell me anything else about my order or when I would receive it thanks a lot Steinmart