In October I was using my Steinmart card to pay for my purchases. The clerk said "your card needs to be updated, may I have your drivers license" It had been a while since I had used it so really did not think much of this and complied. She handed me back my card and said this is" no good, don't use it any more". Long story short, there was nothing wrong with the first card-she opened a second account without my knowlege or consent. I have been fighting with them since I came to and realized what happened. The "bank" has closed the account and contacted the credit companines, sent a letter stating this has been done as I asked. The store itself, not so helpful. Actually getting to speak with someone from Steinmart itself was a challenge. One person has tried to help but even she is frustrated with the response from the offending store. I did finally get a call from the store manager. She said that it must have been a training error, what!!! This was deliberate, not poor training. She offered a gift card, I said I was not doing this for money, I wanted an explanation and apology . She asked for my address and again I said if she chose to send it fine but I wanted the explanation and apology. Two weeks later the "card" arrived, in a hand written envelope, no note of apology, just a $30.00 gift card. At this point I will be returning the card to this store manager as my time, energy and credit issues make this a complete insult.