Greed during Pandemic... I contacted Customer Service In writing to request 2 changes to the Refund Policy now that we are in the height of this Pandemic. I asked that (1) SteinMart EXTEND the period that they will allow returns once the stores become fully operational (not a mere 30 days) and (2) SteinMart should completely revoke ANY charge when an item is returned in the mail (currently $7.50). SteinMart completely ignored my requests... they did not provide any response. So, I submitted a complaint to the Better Business Bureau. SteinMart did not address either issue. They basically told BBB that each Return would be handled on a “Case-by-Case” basis. Here is the response I just sent to the BBB/SteinMart... “ This is totally unacceptable. You did NOT address my requests... you totally ignored the request about revoking the $7.50 charge each time an item is returned by mail. It could be months ... months ... before your stores are open. Your customers want the option to drop these items in the mail NOW.. we need the refunds NOW when so many of us are out of work ... and we don’t need to be charged $7.50 or any other amount. Stein Mart does not want to make these refunds so they are making it as difficult as possible. Your lack of response to 2 very legitimate requests makes it clear that you don’t care about your customers, and I intend to make this known to as many people as possible. The true nature of a company becomes very evident in times of crisis.”