Ive shopped at Stein Mart for years. I have no issue with product or instore. Just as with individuals, stressfull circumstances expose who you are as an organization. I made an online purchase and would normally have the abilty to exchange or return in store. Currently you have return items at your own expense plus pay a $7.50 return fee, then repurchase with an additional shipping fee if the purchase doesn't meet a minimum. I think this is outrageous. I spoke to several people in customer service including customer service manager Thomas 71035. They advised me that this was company policy and I could take it or leave it. If this is how you treat your loyal customers who has shopped with you more than 25 years. Thanks, you may need to follow the example of Nordstrom Rack. They are a lot more flexible under extraordinary conditions.