My issue is the lies from the online customer service. No accountability. I purchased several items a couple of weeks ago and the items shipped fairly quick and the actual items ordered were okay. My concern is when I placed my initial order the bank holds the total amount of the order and it sits in a pending status and it is deducted from my availabke balance in my account. My orders had all shipped and I spoke to a few folks in customer service and I was advised the hold for the funds would be released once my items all shipped out and once their was movement on the ahipment the pending amount should fall off. Keep in mind I was charged for each individual item that shipped out again. Steinmart wanted no accountability when I called back the next day to advise everything had shipped and there is movement on the orders (pkgs) and the original purchase amount in pending status had not fallen off nor had the amount changed.... I spent days trying to figure out whats up between calls to steimart and my bank. Again as I stated steinmart tried to advise they have nothing to do with the hold and blah blah it is the bank and my bank finally advised me the hold of my initial order amt will fall off on the 15th of may ... so like tomorrow. The bank advised that is when they show steinmart allowing for my funds to come off the pending hold and be put back into my available balance. Two or three weeks steinmart had them hold my funds and they charged me for each individual item that shipped again it made it feel as if I double paid them. They are just liars and the online customer service is horrible and the infamous "Thomas" a.ka. "customer service manager" is useless and not helpful and just denies any accountability. I will never shop in the store or online ever again. I will not recommend the store to others and I will utilize my time to inform others just how horrible they truly are.